Return Policy

HOW DO I GO ABOUT RETURNING MY ITEM(S)?

 

If you would like a refund, please let us know within 24 hours of placing your order, as all orders are processed and prepared for shipment the next day.

If 24 hours has passed since the placing of your order, we cannot issue a refund to you as your items have already been sent out. If that is the case, simply wait to receive your package, and contact us at support@macien.com to return your items.

A representative will walk you through the steps you can take to go about returning your items and obtaining your refund.

 

OUR RETURN POLICY

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@macien.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@macien.com.